Returns & Exchanges
At Zoologist, we want you to be completely satisfied with your beauty experience. If a product does not meet your expectations, you may return or exchange unopened items within 30 days of purchase.
Initiate Your Request
Log into your account portal and select the order containing the items you wish to return to receive a pre-paid shipping label.
Secure Packaging
Place the unused products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Drop Off Shipment
Affix the return label to your package and drop it off at any authorized courier location or schedule a home pickup.
Quality Inspection and Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing